Payment by bank card
Payment on the website is made by bank card only. We use a secure 3D SECURE payment system via the E-transactions module (new tab), which is provided and managed by the bank Crédit Agricole. The payment page is fully secure (look for the small green padlock in your browser window) and your card numbers are not stored.
SSL encryption for extra security
The site www.unelouvedanslesbois.com is protected by secure encryption thanks to an SSL certificate: in the address bar, the URL starts with https:// rather than http://, the “s” meaning secure. For more details, see the definition and an explanation of how an SSL certificate works (new tab).
Prices and delivery
Prices are shown in euros, including VAT at the rate applicable on the day of the order (any change in the rate may be passed on to the price of the items). They do not include shipping costs, which are added when you validate your cart.
Delivery to mainland France. Once your payment is received, parcels are sent as quickly as possible, within 3 to 10 working days for items in stock (during busy periods such as the end of the year, this may be extended by 5 working days), and within 3 to 5 weeks for pre-orders.
Delivery within mainland France is provided by tracked Colissimo or via Mondial Relay. Shipping is a flat €7.99 for the postal service and €5 for Mondial Relay. It is free for orders of €130 or more (incl. VAT) delivered in mainland France.
Delivery costs cover packaging, handling and postage.
Returns and exchanges
You have 14 days from receiving your order (the last parcel, if it is delivered in several shipments) to exercise your right of withdrawal, without having to give a reason and without penalty. You can notify us from your customer account (“My returns” section), by e-mail to [email protected] or with the model form below; we acknowledge receipt of your request by e-mail. You then send the items back, unused and carefully packed, no later than 14 days after telling us of your decision. The direct cost of returning the items is yours.
We refund all sums paid for the returned items, including the initial delivery costs (the cheapest standard delivery we offer) when all the items in the order are concerned, no later than 14 days after being informed of your decision. We may defer the refund until we have received the items or until you provide proof that you have sent them back. The refund is made with the payment method used for the order, unless you expressly ask for a voucher.
Before sending anything, please write to us at [email protected] to get the return address.
The right of withdrawal does not apply to items made to your specifications or clearly personalised, nor to digital content (PDF patterns) whose immediate performance you requested while acknowledging that you lose your right of withdrawal.
Legal guarantee of conformity. Independently of the right of withdrawal, we are liable for any lack of conformity existing at the time the item is delivered and appearing within 2 years of delivery (articles L.217-3 et seq. of the French Consumer Code); such defects are presumed to have existed at delivery. You choose between repair and replacement of the product, unless that choice would entail a manifestly disproportionate cost. If the item is not brought into conformity within 30 days, or in the case of a serious defect, you may obtain a price reduction or cancellation of the sale. Repair, replacement and return of the product are at our expense. You also benefit from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). To report a defect, use the “My returns” section of your customer account or write to us at [email protected].
Model withdrawal form (to be sent by e-mail to [email protected] if you wish to withdraw):
For the attention of Ingrid Wozniak – Une Louve Dans Les Bois, 99 rue de Prague, 59777 Lille, France, [email protected].
I hereby notify you of my withdrawal from the contract for the sale of the following goods: …… – ordered on …… – received on …… – order number …… – name of consumer: …… – address of consumer: …… – date: …….
Custom colours
We are always happy to work with designers and for local yarn shops on custom colourways.
Contact us at [email protected] and we will suggest beautiful colours.